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Hi, I'm Rona...and I'm pretty random. I blurt out things that come to mind. Sometimes funny, sometimes serious. Tune in to find out what I mean. Drop me a line at rona@wltffm.com!

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Consumer Complaints List, Humble Bosses are best bosses, Serve yourself beer ,F

6:15 Complaints, Complaints and More Consumer Complaints

Complaints about pesky telemarketers continue to tick off consumers, making it the fastest-growing gripe of 2013, according to consumer protection offices around the country.

The "To
p 10 Consumer Complaints" list, annually compiled by the Consumer Federation of America and the North American Consumer Protection Investigators, reveals consumers are fed up with everything from being sold a lemon of a used car to dealing with cable bills to out-and-out fraud.

The top grievance belongs to complaints about cars, specifically misrepresentations dealing with buying a new or used one. Bad repairs and leasing and towing disputes are also included.

According to the survey, complaints about telemarketing abuses swelled in 2013, specifically regarding violations of the federal law known as the TCPA, or Telephone Consumer Protection Act.

Here's the full consumer complaint list for 2013:

1. Auto: Misrepresentations in advertising or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes
2. Home Improvement/Construction: Shoddy work, failure to start or complete the job
3. Credit/Debt: Billing and fee disputes, mortgage modifications and mortgage-related fraud, credit repair, debt relief services, predatory lending, illegal or abusive debt collection tactics
4. Retail Sales: False advertising and other deceptive practices, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, failure to deliver
5. Services: Misrepresentations, shoddy work, failure to have required licenses, failure to perform
6. Utilities: Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas service
7. Landlord/Tenant: Unhealthy or unsafe conditions, failure to make repairs or provide promised amenities, deposit and rent disputes, illegal eviction tactics

8. (tie) Home Solicitations: Misrepresentations or failure to deliver in door-to-door, telemarketing or mail solicitations, do-not-call violations (this is the one that I agree with most!!!!!)
8. (tie) Internet Sales: misrepresentations or other deceptive practices, 9. Health Products/Services: Misleading claims, unlicensed practitioners, failure to deliver

10. Fraud: Bogus sweepstakes and lotteries, work-at-home schemes, grant offers, fake check scams, imposter scams and other common frauds

6:45 Humble Bosses Viewed as the Best Bosses that grumble or get ready for a rumble aren't as effective as those who are humble.

So says a study from the W.P. Carey School of Business at Arizona State University in conjunction with researchers from the U.S, China and Singapore.

To conduct the study, they interviewed more than 60 CEOs from private companies in China and 1,000 of their managers. The overwhelming response was that bosses who act with humility as well as appreciating and empowering their workers make the best bosses.


Angelo Kinicki at Arizona State University says that leaders who are controlling and driven by self-interest are typically perceived as the most effective bosses but the study finds otherwise.

Kinicki contends that the humble leaders have unique strengths that trickle down to others and they will freely acknowledge their weaknesses in order to become better bosses.

7:15 The other day, I'm in the grocery store and what comes on? New Edition "If It isn't Love" from 1988. If you need a refresher, here's the song:

I found myself lingering in the produce aisle-nearly breaking into a choreographed dance. Well, that was exactly what the store wanted me to do. See, what I've since learned is that ...

Nostalgia Turns People into Bigger Spenders

Nostalgia is a powerful emotion. So powerful that it can make us spend more money than if we didn't feel sentimental.

Researchers from the U.S., Britain and France wanted to learn just why we are suddenly more apt to part with money when we feel nostalgic, so they conducted a number of experiments to prove their thesis.

In one case, they found that consumers who were told to think about pleasant events from the past seem to have no problem paying extra for the same set of products than others who did not dredge up old memories.

Pertaining to charities, those who wrote about a previous experience from the past were later inclined to give more money to others than the control group.

The researchers contend this information is especially valuable to corporations looking to boost promotions and products lines, as well as charities that are interested in filling their coffers.

Meanwhile, the use of nostalgia might also come in handy during periods of recession when people are less inclined to spend, the researchers surmised.

Likewise, I think they use music you remember from 80's or 90's say, to get you to sing along.

SO the next time you're in a store and you hear those songs from your teenage/young adult years, it's all on purpose. Also, Studies have shown that slow music makes people take their time and spend more money. Loud music makes them move through the store quickly without affecting sales. And classical music leads people to buy more expensive merchandise. Read more: http://www.businessinsider.com/supermarkets-make-you-spend-money-2011-7?op=1#ixzz3948zqYjs


8:15 Let's get self serve draft beer machines here! New self-service 'DraftServ' machines at the Minnesota Twins' ballpark let fans draw as much beer as they want … at 38-to-40¢ an ounce.
ESPN.com

http://espn.go.com/mlb/story/_/id/11185913/mlb-all-star-game-feature-self-serve-beer-machines




8:45- Friday Toy Memory: Remember this? Going to the carnival or fair and playing Whac-a-Mole? Yeah buddy! I remember being a cute spindly arm child who went up to the booth over and over and over again trying to lift the huge mallet that was the size of my head. I didn't ever get enough points to win, BUT, the guy running the booth felt sorry for me and gave me a little pink bunny. #cutenesspoints!

I wasn't like this guy!
http://en.wikipedia.org/wiki/Whac-A-Mole

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